Privacy Policy sviv2 — Personal Data Protection for Malaysia Users

This Privacy Policy explains how sviv2 collects, uses, stores, and protects your personal information when you use our platform — whether through the official website at sviv2.pro, mobile app, or any related services we offer.

By registering and using sviv2 services, you agree to the data collection and usage practices described in this document. This Privacy Policy should be read together with Terms and Conditions sviv2 as a complete agreement between you and the platform.

Sviv2 collects your personal data through several means — directly when you register or use the platform, automatically through tracking technologies, and via legitimate third parties such as payment providers.

Every piece of data we collect has a clear and lawful purpose. sviv2 uses your personal data for the following purposes:

• Account management: Creating, verifying and maintaining your user account on the sviv2 platform.
• Transaction processing: Processing deposits, withdrawals and all financial transactions securely and efficiently.
• Identity verification: Conducting KYC checks to ensure account security and comply with legal requirements.
• Platform security: Detecting and preventing fraud, money laundering and unauthorised access to user accounts.
• Customer support: Providing technical assistance and resolving any issues or complaints you submit.
• Service improvement: Analysing usage patterns to improve the user experience and introduce relevant new features.
• Marketing communications: Sending information about sviv2 promotions and offers — only if you have consented to receive such communications.
• Legal compliance: Meeting reporting and compliance obligations to the relevant authorities when required by law.

Sviv2 will not use your data for any purpose other than those stated above without obtaining your consent first.

Sviv2 does not sell or trade your personal data. However, under certain circumstances, we may share data with the following parties to support platform operations:

• Payment providers: Required transaction data is shared with providers such as DuitNow, FPX, TNG eWallet, and Boost solely to process your payments.
• Technology service providers: Third parties that assist us with hosting, data analytics and cybersecurity — all bound by strict confidentiality agreements.
• Regulatory authorities: When required by law or a valid court order, we will disclose the necessary data to the relevant authorities.
• Fraud prevention: Data may be shared with recognised fraud prevention agencies to protect all platform users from illegal activity.

Protecting your personal data is a responsibility we take very seriously. sviv2 implements multiple layers of technical and organisational security to ensure your data is always protected:

• 256-bit SSL Encryption protects all data transmitted between your device and sviv2 servers.
• Encryption of data at rest ensures sensitive information such as KYC documents and financial details cannot be read even in the event of unauthorised access.
• Two-factor authentication (2FA) available to all user accounts to add an extra layer of security at login.
• Real-time threat monitoring detects any suspicious activity and responds automatically to protect your account.
• Internal access controls ensures that only authorised staff can access users' personal data, with every access logged and audited.
• Regular penetration testing conducted by independent security experts to identify and address any system vulnerabilities.

While we do everything possible to protect your data, no system can be guaranteed 100% secure. Should a data breach occur that affects your information, sviv2 will notify you within a reasonable timeframe in accordance with legal requirements.

Sviv2 uses cookies and similar tracking technologies to enhance your platform experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
• Functional Cookies: Saving your preferences such as language, display settings and login information for your convenience.
• Analytics Cookies: Collecting anonymous statistical data on platform usage for internal analysis purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the sviv2 platform.

As a sviv2 user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

Sviv2 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under 18 years of age.

If we find that personal data has been collected from an individual under 18 years of age without proper age verification, we will take immediate steps to delete that data and close the account.

Sviv2 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law:

• Active account data: Retained for as long as your account remains active on the sviv2 platform.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia financial legal requirements.
• KYC Documents: Retained for five (5) years following account closure or as required by anti-money laundering legislation.
• Support communication logs: Retained for two (2) years for reference and dispute resolution purposes.
• Technical and analytics data: Anonymised data is retained indefinitely; identifiable data is deleted after 13 months.

Once the retention period expires, your personal data will be securely deleted using methods that ensure it cannot be recovered.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the sviv2 team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] — we aim to reply within 24 business hours.
• FAQ Section: Browse our FAQ page for instant answers to commonly asked privacy-related questions.

Sviv2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest update date will always be displayed at the top of this page, and we will notify you by email should any significant changes occur.